FAQ

Please do not send payment information via email, as this is not secure. Contact me and I will call you to take your credit card information over the phone.

I want you to enjoy your items and I will do my best to provide you with honest and helpful service. However please keep in mind that True2Scale is a small business running out of my home, and I'm unable to operate using the same return policies like large retailers. To process a refund or an exchange:

ALL RETURNS MUST BE PRE-AUTHORIZED. Contact me for pre-authorization. Please do not send items without first contacting me.

• The order must be returned in unopened packaging (the silver envelopes must be intact and not torn) and in resalable condition. If the silver envelopes have been opened, a restocking fee will apply to each item that must be re-packaged. The refund amount will be adjusted based upon the condition of the item(s) returned.
• Batteries taken out of their packaging cannot be refunded.
• Include a copy of the packing slip with your returned items.
• Items may be returned for a refund or exchange (less shipping) within 30 days.

Cancellation of an order is allowed until the package has been marked "shipped" in the database. The customer is notified via email when the package has been marked shipped and a tracking number is provided.

Please contact me to receive an insurance quote before placing an order. Sorry, but True2Scale is not responsible for damaged, lost or stolen items.

Shipping costs are based on: 1) the weight of the items that are ordered and 2) the destination they are being shipped to. Orders are shipped from Italy using UPS. To check the cost of shipping the items you'd like to purchase, please place the items in your cart and provide a shipping address. If the actual cost of shipping is less than the amount that was paid, a refund for the difference will be issued.

You want to get your goodies fast. No worries... I like to ship orders quickly. Please allow up to 2 working days after receipt of payment for an order to be processed. If you're really in a hurry, please select a faster UPS shipping service during checkout. Orders are shipped from my home in Italy. Please allow more time for International shipping (time varies by destination). Occasionally, shipping may be delayed due to inclement weather, I'm on the road to miniature shows, etc. In such circumstances, a notification will appear in a red bar located at the top of every page of this website. If expedited shipping and/or insurance is desired, please contact me via the contact form. An updated PayPal invoice will be emailed to you.

Yes. After the package ships, a UPS tracking number will be emailed to you with a link to check the shipping progress. 

It's possible that your package is being held for customs. I recommend reaching out to your local customs agency for details, and what additional information is needed to get your package released.

If the tracking information for a package has been marked delivered, and the package has not been received, please contact me.