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A Safe and Secure Checkout Process

All transactions are processed safely and securely through a third party. Credit card information and logins are sent directly to the processing party. True2Scale does not have access to secure information for future orders.

Your Privacy

We are very committed to safeguarding the privacy of our customers. We will never sell or divulge your personal information unless required to do so by law. 

What information do we collect?
We collect information from you when you register on our site, place an order, or subscribe to our newsletter. You may also visit our site anonymously.

When registering or ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. We DO NOT see the credit card number, expiration date or CVV. All credit card transactions are encrypted and sent securely through a third party for payment processing.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  1. To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.

  2. To process transactions. Your information, whether public or private, will NOT be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  3. To send emails about your order. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Your email address is NOT used for marketing purposes. If you wish to subscribe to our email newsletter, you may do so here

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We use a third party to process transactions and an ecommerce website provider to assist us in operating our website. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into a third party's payment gateway database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Your credit card information will NOT be stored in our computer system.

The use of Cookies 
Cookies help the website remember and process the items in your shopping cart. Cookies are small files that a website or its service provider transfers to your computer's hard drive through your web browser (if you allow). Cookies enables the website's or service provider's systems to recognize your browser, and remember certain information; such as the items in your shopping cart, items that you previously viewed, etc.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We use a third party to process transactions and an ecommerce website provider to assist us in operating our website. These parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others rights, property, or safety. 

California Online Privacy Protection Act Compliance
We value your privacy. Therefore we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the "Your Account" page.

Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post changes on this page.

Contacting Us
If there are any questions regarding this privacy policy, we encourage you to contact us.